returns and exchanges

The treeletic satisfaction guarantee

You can return any item purchased from us within 30 days. The prerequisite for this is that the goods are unused. We assume the costs for the return for customers in Germany and send a return label. Customers from other countries bear the return costs themselves. We process the return as quickly as possible and arrange for a refund within 7 days.

If you would like to exchange the item, you can simply create a new order in our shop and simply give us a brief note in the appropriate field when ordering. You can also simply send us a message using our contact form .