FAQ

Here, we’ll explain everything you need to know in a clear and concise way. If you can’t find something that’s important to you, just send us a message using our contact form.

First and foremost: sustainability

treeletic uses only natural materials such as cork, organic cotton, and wood. These materials are sustainably sourced and processed without the use of harmful chemicals. They are durable and biodegradable.

In addition, we use natural dyes derived from plants instead of synthetic dyes.

We are proud to capture the beauty and diversity of nature in every product.

We place a special emphasis on ethical conduct, fairness, and responsibility. Every product has undergone a selection process based on strict criteria. We are transparent about our standards and efforts, and we ensure that our actions are truly sustainable.

Our customers can be confident that the products they order are produced in an ethical, fair, and responsible manner. Because every single decision makes a difference.

We ship our products in boxes that are as neutral and recyclable as possible. All products are placed directly into the shipping box without any additional outer packaging; for certain items, we use natural packing materials to protect them.

This is precisely where it’s very important to take a close look. For products such as organic cotton, a GOTS certification provides further proof of sustainability that is also recognized by environmental organizations.

However, we tend to view initiatives such as “plant-a-tree-for-an-order” with some skepticism. These initiatives are often backed by private-sector organizations, and there is little transparency regarding how they are actually implemented.

In the case of local production, it sometimes does not make economic sense to implement a comprehensive certification process that would drive up product prices.

Whenever it is possible, appropriate, and transparent, we use certifications or labels and provide information about them.

We work exclusively with DHL and ship all our packages via GoGreen. GoGreen offsets CO2 emissions generated during transport. All our packages are plastic-free.

Ordering, Payment Options & Shipping

We ship daily, and orders usually arrive at the customer's address within 1–2 days.

Once your order is confirmed, you will receive a tracking ID in the next step, which you can use to track your order online at any time.

Yes, that's no problem.

We accept all major payment methods, including payment by invoice.

In Express Checkout, you'll see your preferred payment methods, which you can use to place your order right away. For additional payment options, simply enter your customer information and select your preferred payment method.

Just sign up for our newsletter. We'll send you the code directly via email.

We ship worldwide. You can find the shipping costs for international orders here.

Returns & Exchanges

As part of the treeletic satisfaction guarantee, we offer an extended return period. You can return any item purchased from us within 30 days without giving a reason.

If you'd like to exchange an item, you can simply place a new order in our shop and send us a quick email at bestellung@treeletic.de.

We will process your return as quickly as possible and issue a refund within 7 days.

#iamtreeletic

We see ourselves as a community that brings together our team, customers, partners, ambassadors, and friends under #iamtreeletic. Our top priority is the brand promise we deliver through #iamtreeletic.

#iamtreeletic represents everyone who values ​​sustainability and high-quality, durable products in the sports sector. Sport and sustainability simply belong together.

Work with treeletic

We share the passion of everyone involved in sports. We offer ongoing special discounts to personal trainers, yoga instructors, and other sports coaches. Please send your information and certification to partner@treeletic.de. You will then receive a personalized code for your purchases in our shop.

Would you like to resell our products to your customers? We have a special reseller program; you can find more information here.

Does our concept appeal to you? Are you athletic and active on social media? If so, just get in touch with us, tell us a little about yourself, and share your social media accounts. We’d be happy to explore the possibility of working together. Ambassadors get exclusive access to test our products and also enjoy special shopping benefits. Just send us a message here.