FAQ

Here, we'll explain everything you need to know in a clear and concise way. If you can't find something that's important to you, just send us a message using our contact form.

First and foremost: sustainability

treeletic uses only natural materials, such as cork, organic cotton, and wood. These materials are sustainably grown and processed without the use of harmful chemicals. They are durable and biodegradable.

In addition, we use natural dyes derived from plants instead of synthetic dyes.

We are proud to capture the beauty and diversity of nature in every product.

We place particular emphasis on ethical conduct, fairness, and responsibility. Every product has undergone a selection process based on strict criteria. We are transparent about our standards and efforts, and we ensure that our actions are truly sustainable.

Our customers can be confident that the products they order are produced in an ethical, fair, and responsible manner. Because every single decision makes a difference.

We ship our products in boxes that are as neutral and recyclable as possible. All products are placed directly into the shipping box without any additional outer packaging; for certain products, we use natural packing material to protect them.

This is precisely where it’s very important to take a very close look. For products such as organic cotton, a GOTS certification provides additional proof of sustainability that is also recognized by environmental organizations.

However, we tend to view initiatives such as “Plant a Tree for an Order” with some skepticism. These initiatives are often backed by private-sector organizations, and there is little transparency regarding how they are actually implemented.

In the case of local production, it sometimes doesn't make economic sense to implement a comprehensive certification process that would drive up product prices.

Whenever it is possible, appropriate, and transparent, we use certifications or labels and provide information about them.

We work exclusively with DHL and ship all our packages via GoGreen. GoGreen offsets transportation-related CO2 emissions. All our packages are plastic-free.

Ordering, Payment Options & Shipping

We ship daily, and orders usually arrive at the customer's address within 1–2 days.

Once your order is confirmed, you'll receive a tracking ID in the next step, which you can use to track your order online at any time.

Yes, that's no problem.

We accept all major payment methods, as well as payment by invoice.

Express Checkout displays your preferred payment methods, which you can use to place your order right away. For additional payment options, simply enter your customer information and select the payment method you prefer.

Just sign up for our newsletter. You'll then receive the code directly by email.

We ship worldwide. You can find the shipping costs for international orders here.

Returns & Exchanges

As part of the treeletic satisfaction guarantee, we offer an extended return period. You can return any item purchased from us within 30 days without providing a reason.

If you'd like to exchange an item, you can simply place a new order in our shop and send us a quick email at bestellung@treeletic.de.

We will process the return as quickly as possible and issue a refund within 7 days.

#iamtreeletic

We see ourselves as a community that brings together our team, customers, partners, ambassadors, and friends under #iamtreeletic. Our top priority is the brand promise we deliver through #iamtreeletic.

#iamtreeletic stands for everyone who values sustainability and high-quality, durable products in the sports sector. Sports and sustainability simply go hand in hand.

Collaborate with treeletic

We share the passion of everyone involved in sports. We offer ongoing special discounts to personal trainers, yoga instructors, and other sports coaches. Please send your information and license to partner@treeletic.de. You’ll then receive a personalized code for your purchases in our store.

Would you like to resell our products to your customers? We have a special reseller program; you can find more information about it here.

Has our concept caught your interest? Are you athletic and active on social media? Then just get in touch with us, tell us a little about yourself, and share your social media accounts with us. We’d be happy to explore the possibility of working together. Ambassadors get to test our products exclusively and also receive shopping perks. Just send us a message here.