FAQ

Here we explain everything you need to know in a nutshell. If you can't find something that's important to you, just send us a message using our contact form.

First and foremost: Sustainability

treeletic only uses natural materials such as cork, organic cotton and wood. These materials are sustainably grown and processed without the use of harmful chemicals. They are durable and biodegradable.

We also use natural dyes derived from plants instead of synthetic dyes.

We are proud to reflect the beauty and diversity of nature in every product.

We attach particular importance to ethical conduct, fairness and responsibility. Every product has undergone a selection process based on strict criteria. We are transparent in our claims and efforts and ensure that our actions are truly sustainable.

Our customers can be sure to order products that are based on an ethical, fair and responsible approach. Because every single decision makes a difference.

We ship in largely neutral and recyclable cardboard boxes. All products are packed in the shipping packaging without any additional outer packaging; natural filling material is used to protect the products.

Here in particular, it is very important to take a very close look. For products such as organic cotton, a GOTS certificate is additional proof of sustainability that is also recognized by environmental organizations.

However, we are rather critical of initiatives such as planting trees to order. They are often backed by private-sector organizations and it is hardly transparent how they are actually implemented.

In the case of local production, it is sometimes not economically viable to introduce an extensive certification process, which would be at the expense of product prices.

Where possible, sensible and transparent, we use certifications or labels and provide information about them.

We work exclusively with DHL and send all our parcels with GoGreen. With GoGreen, transport-related CO2 emissions are offset. All our parcels are plastic-free.

Ordering, payment options & shipping

We ship daily, orders are usually delivered to the customer within 1-2 days.

When you confirm your order, you will receive a tracking ID, which you can use to track your order online at any time.

Yes, that's not a problem.

We offer all common payment methods and also payment by invoice.

The Express Checkout shows you your preferred payment methods, which you can use to order directly. For other payment options, simply enter your customer details and select your preferred payment method.

Simply sign up for our newsletter. You will then receive the code directly by email.

We deliver worldwide. You can find the shipping costs for international deliveries here.

Return & exchange

We offer an extended return period as part of the treeletic satisfaction guarantee. You can return any item purchased from us within 30 days without giving any reason.

If you would like to exchange an item, you can simply create a new order in our store and send us a short email to bestellung@treeletic.de.

We will process the return as quickly as possible and arrange a refund within 7 days.

#iamtreeletic

We see ourselves as a community in which we bring together our team, customers, partners, ambassadors and friends under #iamtreeletic. Our brand promise, which we offer with #iamtreeletic, is our top priority.

#iamtreeletic stands for all those who value sustainability and high-quality, long-lasting products in the sports sector. Sport and sustainability simply belong together.

Working together with treeletic

We share the passion of all people who are involved in sport. We offer permanent special discounts for personal trainers, yoga instructors and other sports coaches. Please send us your details and license to partner@treeletic.de. You will then receive an individualized code for your purchases in our store.

Would you like to resell our products to your customers? We have a special reseller program, you can find more information here.

Our concept has convinced you, are you sporty and active on social media? Then simply get in touch with us, tell us a little about yourself and let us know your social media accounts. We will be happy to look into the possibility of working with you. Ambassadors can test our products exclusively and also receive purchasing benefits. Simply send us a message here.