Shipping

Last updated: October 15, 2026

Thank you for shopping at treeletic. This policy explains how we ship your order, how much it costs, and what you can expect after your purchase.

Order Processing

Unless otherwise stated on our website, orders are processed as quickly as possible.

As soon as your order is shipped, you'll receive a confirmation email with tracking information, provided that the shipping method supports it.

Shipping Methods & Delivery Times

Available shipping options and estimated delivery times are displayed at checkout. Delivery times are estimates, not guarantees, and begin once the order is shipped. They may be affected by delays on the part of the shipping carrier, weather, or other events beyond our control.

Shipping Costs

Shipping fees are calculated at checkout based on the shipping destination, the order weight, and the selected shipping method. Free standard shipping may be available for select orders, as indicated at checkout.

Customs duties, taxes, and other applicable fees for the United Kingdom

Orders shipped to the United Kingdom may be subject to taxes, customs duties, and import fees. Where applicable, these fees will be calculated and charged at checkout. If taxes or customs duties are collected at checkout, they will be displayed before you place your order. If these fees are not collected at checkout, they may be due before or upon delivery and are the responsibility of the customer, unless otherwise specified.

In some cases, additional import fees, customs duties, VAT, brokerage fees, or shipping carrier processing fees may apply when your order arrives in the United Kingdom. These fees are determined by UK customs authorities and/or the shipping carrier and are the responsibility of the customer, unless we explicitly state at checkout that customs duties and taxes have been paid in advance.

Customs clearance can also affect delivery times. We recommend checking local import regulations before placing an order.

Customs duties, taxes, and other applicable fees for the European Union

For orders shipped to countries in the European Union, VAT, customs duties, import taxes, and brokerage or processing fees charged by the shipping provider may apply. Where applicable, any applicable taxes, customs duties, and import fees will be calculated and displayed at checkout before you place your order. If these fees are not collected at checkout, they may become due before or upon delivery and are the responsibility of the customer, unless otherwise specified.

If it is indicated at checkout that customs duties and taxes have been paid in advance, your order will be shipped with these fees already paid, and you should not be asked to pay any additional import fees upon delivery. If it is not indicated at checkout that customs duties and taxes have been paid in advance, you may have to pay VAT, customs duties, import taxes, brokerage fees, or the shipping carrier’s processing fees before or upon delivery.

Import duties are determined by EU customs authorities and/or the shipping provider and may vary depending on the destination country, product classification, product value, country of origin, and shipping method. Customs clearance may also affect delivery times.

Order Tracking

As soon as your order is shipped, we'll send you an email confirmation with a tracking number and a link (if applicable). Please note that it may take some time for the tracking information to be updated after you receive it.

Shipping Destinations

We currently ship to Belgium, Bulgaria, Germany, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Sweden, Switzerland, Slovakia, Slovenia, Spain, the Czech Republic, Hungary, the United States, the United Kingdom, Cyprus, and Austria.

International orders may be subject to customs duties, import taxes, fees, and customs delays. Any applicable fees, which are charged at checkout, will be displayed to you before you complete your purchase.

Accuracy of the Address

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, Damaged, or Delayed Packages

If your order is lost, damaged, or delayed, please contact us. We'll be happy to help you resolve the issue with the shipping carrier.

Order Changes & Cancellations

Would you like to change or cancel your order? Please contact us as soon as possible. We may be able to accommodate changes before your order is shipped, but once it’s in transit, we can no longer make changes. Refunds for canceled or delayed orders will be issued promptly to the original payment method whenever possible.

Any questions?

Contact our team at info@treeletic.de.